Last Updated: 01/12/2025
At Treads2Tails, we are committed to protecting your privacy. This policy outlines how we use your personal information, in compliance with the Protection of Personal Information Act (POPIA).
1. What Personal Data We Collect When you visit our store or make a purchase, we collect the following information:
- Contact Information: Name, email address, and phone number.
- Shipping Information: Physical address for delivery.
- Order Details: What you bought and when.
Note: We do not store your credit card information. All payments are processed securely by our payment gateway.
2. How We Use Your Data We use your information strictly to:
- Process and deliver your orders.
- Communicate with you regarding your order status.
- Screen for potential risk or fraud.
- (Optional) Send you newsletters if you have opted in.
3. Sharing Your Information We respect your privacy and will never sell your data. We only share necessary information with third parties required to run our business, such as:
- Couriers: To deliver your package (e.g., The Courier Guy).
- Payment Gateways: To process your payment securely (e.g., PayFast/Yoco).
4. Cookies Our website uses cookies (small text files) to improve your shopping experience, such as remembering what is in your cart. By using our site, you agree to the use of cookies.
5. Your Rights You have the right to request a copy of the personal information we hold about you or to ask us to delete it.
6. Contact Us For more information about our privacy practices, or if you have questions, please contact us at:
Phone: 079 812 7375
Email: care@treads2tails.co.za